frequently ASKed QUESTION

Authenticity

All the fragrances are 100% originals and we only believe in long-lasting businesses. We do not sell any imitations of any sort and only carry genuine brand name fragrances by their original designers.

Testers

Testers are original and authentic fragrances with the same quality and from the same manufacturers as those specially packaged ones. Testers often come in a plain white/brown/without box and can be with/without a cap. Our testers are all brand new!

Delivery Charges

Registered Mailing with Tracking Number
$3.90

Same Day Delivery (Order Cut Off 11am, Subject to Availability)
$15

Next Day Delivery (Order Cut Off 2pm, Subject to Availability)
$12

How long will usual delivery take?

2 – 4 Working Days (Non-Peak Period)

Payment Modes

Credit Card via Paypal, PayNow, PayLah, Internet Banking

What exactly happens after ordering?

Once again, thank you for shopping with us. After you have placed the order and payment done, our team will proceed to verify the order, check on the stock(s) availability and process the order accordingly. Should there be any out of stock item, we will check with you directly with alternative(s) or refund.

Do you have a physical shop?

We are currently 100% online based with self-collection option available.

Can I try out the scent during self-collection?

Sorry, we do not provide any testing service at the moment.

Privacy Policy

FRAGRANCECART.COM is committed to properly managing, protecting and processing your personal data.

However, we may disclose your Personal Data to our:

  1. employees, who process your order
  2. payment processors, who process your payment
  3. logistics providers, such as courier services which will deliver your order to you;
Return Policy

Kindly take note of the following for refund / exchange:

– Product must be unopened and in its original condition when it was delivered to you.

– Refund must be initiated within 5 days after you received your order.

– Refunds / exchange are not applicable if the address input was incorrect, incomplete or uncollected, a redelivery charge will be applied to the correct shipping address.

– If delivery was free when you made the order, a $3.90 delivery fee will be deducted from the refund.

– If payment was made by PayPal or Credit Card, merchant fee will be deducted from the refund.

– Returns are not valid for testers and any products if it does not come with a sealed packaging in its original packaging, due to the nature of these products.

– WE DO NOT ACCEPT PERSONAL OPINION AS A VALID JUSTIFCATION FOR RETURN, REFUND OR EXCHANGE.

How to initiate a refund/exchange:

– Contact us at 81826786, photo(s) / evidence(s) / more information might be requested upon your request

– Upon confirming your request, our friendly staff will advise you on the return address and procedures.