We believe the best shopping experience allows you flexibility to change your mind about your purchase with us, we can issue you a refund or an exchange to another product.
Kindly take note of the following for refund / exchange:
– Product must be unopened and in its original condition when it was delivered to you.
– Refund must be initiated within 7 days after you received your order.
– Refunds / exchange are not applicable if the address input was incorrect, incomplete or uncollected, a redelivery charge will be applied to the correct shipping address.
– If delivery was free when you made the order, a $5 delivery fee will be deducted from the refund.
– If payment was made by PayPal or Credit Card, a $1 merchant fee will be deducted from the refund.
How to initiate a refund/exchange:
– Kindly use our contact form and select “Refund / Exchange” under the Regarding dropdown menu with an appropriate subject specifying either a request for refund or exchange.
– Upon receiving your request, our friendly staff will advise you on the return address and return procedures.